MedicalWeb FAQ's

Frequently Asked Questions


  1. Is it safe to order prescription medications online from MedicalWeb.com?
  2. Will you keep my personal and medical information private?
  3. What happens during the online medical consultation?
  4. How can I know if my medication is authentic?
  5. What prescription medications can I purchase in your online store?
  6. How can I place an online order at MedicalWeb?
  7. Do I need a prescription to place an order?
  8. How does MedicalWeb verify my identity?
  9. What happens after I place an order?
  10. Can I transfer my prescription to a different pharmacy?
  11. Does MedicalWeb charge a processing fee?
  12. Does MedicalWeb charge a membership fee?
  13. What are the shipping policies at MedicalWeb?
  14. Does MedicalWeb ship to PO Boxes or military (APO/FPO) addresses?
  15. Can I receive my order at a FedEx shipping location?
  16. Do I need to sign for my package?
  17. Is your packaging discreet?
  18. Can I cancel my order?
  19. Can I track my shipment online?
  20. What happens if I’m not available to receive my package?
  21. Can I return my order?
  22. Can I change the address after my order has shipped?
  23. How can I pay for my order?
  24. Paying Via Money Order
  25. What happens if I forget my password?

Frequently Asked Questions
We compiled this list of frequently asked questions to help you quickly and easily find information about our products, policies, and services. Here, you will find details about ordering, shipping, and paying for prescription medications at MedicalWeb. If you still can’t find the information you need, feel free to contact a member of our customer service team at 1-800-200-5202.

Is it safe to order prescription medications online from MedicalWeb.com?

Ordering prescription medications at MedicalWeb is both safe and secure. We only work with licensed physicians and pharmacies to bring our customers authentic, FDA-approved prescription medications. Our organization complies with all the relevant state laws. In accordance with these laws, we’re able to offer our customers the following prescription medications: Viagra®, Levitra®, Cialis ®, and Propecia®.

Never order prescription medications from websites located in foreign countries. These medications are not manufactured to the quality standards set by the United States Food and Drug Administration. As such, there is no way to verify the ingredients or quality of these medications. You may see websites advertising very low prices that seem too good to be true. Foreign websites may even claim to be selling “generic” versions of FDA-approved medications. In most cases, these pills are simply ineffective. Your money is wasted and you’re left disappointed. In other cases, the ingredients could be harmful to your health. It’s always best to be cautious when your wellbeing is at stake. Furthermore, it’s illegal to consume counterfeit medications in the United States.


Will you keep my personal and medical information private?

At MedicalWeb, customer privacy and security is important to us. A Secure Socket Layer (SSL) and best-in-class data encryption technology will protect all your personal details. We will not give your information to a third party unless we’re legally required to do so.


What happens during the online medical consultation?

Online medical consultations can improve access to healthcare. You do not need to be physically examined by a doctor. Instead, you will be asked to fill out a secure online medical questionnaire. A US-licensed physician will review your answers to decide if it’s safe for you to take the medication you’re requesting. However, we do require our customers to visit a doctor for a physical examination one time per year.

MedicalWeb is dedicated to meeting and exceeding state and federal regulations that govern online healthcare services. Every order is filled by a licensed pharmacy and we only work with qualified licensed physicians to provide the best medical care to our customers.

The licensed pharmacies contracted by MedicalWeb only distribute authentic, brand name medications. When you order with us, you receive the same FDA-approved medications available at your local pharmacy.


How can I know if my medication is authentic?

FDA-approved medications are shipped with lot numbers. The lot number is included with every prescription shipped from MedicalWeb. Look for the lot number on the bottle or packaging included with your order. After you find the lot number, you can contact the manufacturer directly to confirm the manufacturing location, manufacturing date, and expiration date of your medication. If you prefer, you may also contact us at 1-800-200-5202 if you have questions for the prescribing physician.

Never order prescription medications from foreign websites that claim to sell “generic” versions of FDA- approved medications at very low prices. Many foreign countries have relaxed quality and manufacturing standards. Counterfeit pills may contain ineffective or harmful ingredients. For your safety, you should only order prescription medications from US-based websites. Furthermore, it’s important to understand that it’s illegal to consume counterfeit medications in the United States.


What prescription medications can I purchase in your online store?

Our licensed pharmacies dispense medications in compliance with the Online Prescribing and Dispensing. Our customers can purchase Viagra (Sildenafil Citrate), Levitra (Vardenafil Hydrochlorid), Cialis (Tadalafil), and Propecia (Finasteride) in our online store. These medications are dispensed by USA licensed pharmacies.


How can I place an online order at MedicalWeb?

1. Choose your medications.
a. View our homepage and select a medication from one of the categories.
b. Check pricing information by navigating to the “Product Pricing” link at the top-left corner of the homepage.
c. Select your medications and add them to your cart.

2. Create an Online Account
a. If you’re a new customer, insert your information in the provided spaces.
b. You will need to use a valid email address and create a password to access your account. A valid email address will allow us to send you order confirmations and special discount offers. We will not give your email address to any third parties.
c. Customers can use their online accounts to track their orders and edit their personal details.

3. Complete the Medical Questionnaire
a. Fill out the medical questionnaire. The prescribing physician will use this information to decide if it’s safe for you to take the requested medication.
b. We never charge medical consultation fees or processing fees.

4. Reordering Your Medication
a. When it’s time to reorder your medication, log in to your account using the email address and password you provided. If you need assistance, you may contact a customer service representative at 1-800-200-5202. If you prefer, you can purchase your medication over the phone. Our customer service hours are Monday-Wednesday 6AM to 8PM, Thursday-Friday 6AM to 7PM, Saturday 7AM to 5PM, and Sunday 9AM to 4PM Mountain Standard Time.

5. Paying for Your Order
a. MedicalWeb accepts all major credit cards, including Visa, MasterCard, and American Express.
b. If you prefer, you may also pay with a money order.


Do I need a prescription to place an order?

Yes, you do need a valid prescription to place an order at MedicalWeb. Our customers can choose from the following options:

1. If you do not have an existing valid prescription, you can fill out the medical questionnaire and a licensed physician will review your information. If you qualify, the physician will issue a valid prescription. We do not charge a medical consultation fee for this service.

2. If you have an existing prescription, simply fill out our online medical questionnaire before scanning and emailing your prescription. You can also fax your prescription to 480-505-5727.


How does MedicalWeb verify my identity?

MedicalWeb uses ExpectID, which is an age and address verification service by IDology, to verify customer identities. This service utilizes a proprietary process to confirm age and address information via public records. ExpectID can access billions of public records in a single search. Your personal information will never be compromised during the verification process because ExpectID was specifically developed to verify your identity while preserving your privacy. Additionally, a customer service representative from MedicalWeb will contact you to confirm your online order. These precautions help us ensure the accuracy of your order and prevent fraud.


What happens after I place an order?

A USA licensed physician will review your medical information and health history to determine if it’s safe for you to take the requested medication. In some cases, the prescribing physician may need to collect additional information. If that’s the case, one of our customer service representatives will contact you. Once you’re approved, a USA licensed physician will issue the prescription and send it to a USA licensed pharmacy. The pharmacy will dispense your medication and prepare it for shipment. Your package will contain your medication, prescription, receipt, and documentation that will tell you everything you need to know about the medication. The package will also include relevant contact information in case you need to contact the pharmacy directly.


Can I transfer my prescription to a different pharmacy?

Yes, you can transfer your prescription to a different pharmacy. However, we do charge a transfer request fee. Contact a customer service representative for details. Please remember that your online prescription does not include refills at other pharmacies. However, if you wish to reorder your medication at MedicalWeb, we will review your information again and issue a new prescription at no additional cost to you.


Does MedicalWeb charge a processing fee?

No, our U.S. licensed physicians and pharmacies never charge additional processing fees. MedicalWeb does not charge medical consultation fees, processing fees, or any other kind of fee. You only pay for the medications you ordered, plus shipping costs. You will never encounter any extra fees or hidden charges when ordering from MedicalWeb.


Does MedicalWeb charge a membership fee?

No, MedicalWeb does not require a membership fee. Anyone can order from our online store. We consider all customers to be valued members. Every customer can enjoy easy online ordering, free medical consultations, convenient reordering, and special discounts. When you place an order with MedicalWeb, you only have to pay for your medications and shipping charges. No extra fees will ever apply.


What are the shipping policies at MedicalWeb?

We know our customers want to receive their medications quickly. That’s why we make every effort to ship orders within 24 hours. In fact, if you place your order before 3PM Mountain Standard Time, it will typically ship the same day. It may take longer if the prescribing physician needs to collect more information about your medical history or current health status. Your order could also be delayed for other reasons, including incorrect address, missing apartment number, or wrong zip code. There are a variety of factors that could delay the processing and shipment of your order. We strive to offer our customers same day service, but we can’t always guarantee it.

In some cases, orders placed before 3PM Mountain Standard Time can be delivered the next day. To expedite the process, please contact a member of our customer service team after placing your order so that we can verify your information.

When placing your order, you can choose overnight shipping, 2-day shipping, or priority shipping. Priority shipping usually takes 3-5 business days. The delivery date is calculated based on when the carrier receives the package – not when we receive your order. When choosing a delivery method, remember that carriers do not pick up packages on Sundays or holidays because it will affect your delivery date.


Does MedicalWeb ship to PO Boxes or military (APO/FPO) addresses?

Yes, we can send your order to a PO box or military address. Orders shipping to a PO Box will be delivered via USPS Priority Mail. It will take 3-5 business days for your package to arrive. Keep the shipping speed in mind when placing your order.

Orders shipping to a military address will be delivered via USPS Military Mail. You must choose this option during checkout. All packages require an adult signature at the time of arrival. Signatures will be obtained via a postal service domestic return receipt. It will take 3-7 business days for your package to arrive at a United States military address. In some cases, your package may be delayed due to circumstances beyond our control.


Can I receive my order at a FedEx shipping location?

Yes, you can pick up your package at any FedEx shipping location. You may need to use this option if you are not available to sign for your package at your home or place of business. You can travel to your nearest FedEx shipping location to receive your package. A member of our customer support team can help you find a FedEx shipping facility near you. You can also visit the FedEx website at www.FedEx.com and search for a convenient location using your zip code. You will need to find a “Hold-At” facility or choose a FedEx Office location. In most cases, FedEx will keep your package at the facility for up to one week.


Do I need to sign for my package?

Yes, we require an adult signature for every delivery. An adult must be available to receive the package when it is delivered.


Is your packaging discreet?

At MedicalWeb, we value customer privacy. We will ship your order in a discreet package that does not identify its contents. The exterior of the package will only show the sender and recipient.


Can I cancel my order?

If your order has not shipped you may call us at 1-800-200-5202 to cancel your order. Unfortunately, we cannot cancel your order once it has left our facility.


Can I track my shipment online?

We will provide you with a tracking number when your order ships. After receiving your tracking number, you can go to the FedEx or USPS website to track your package. If you need assistance, please contact a member of our customer service team at 1-800-200-5202. You can also receive assistance on the FedEx website.


What happens if I’m not available to receive my package?

If your order shipped via USPS, the carrier will leave a notice on your door or in your mailbox. The notice will contain instructions about picking up your package. The USPS will hold your package at the facility for up to 2 weeks. If you need help locating your item, you can contact the USPS at 1-800-275-8777.

If your order shipped via FedEx, your carrier will try to deliver your package up to 3 times. After the third attempt, you can pick your package up at a FedEx shipping location. FedEx will hold your package at the facility for up to one week. If you need help locating your item, you can contact FedEx at 1-800-463-3339.


Can I return my order?

We cannot accept returns unless the pharmacy made a mistake when dispensing your medication. If you received the item you ordered, we cannot accept returns or issue a refund. If you have questions about our return policy, please contact a customer service representative at 1-800-200-5202.


Can I change the address after my order has shipped?

Yes, if your order shipped via FedEx, you can change the address after the order has shipped. However, you should be aware that there is a $10 re-route fee. If your order shipped via USPS, we cannot re-route your package. When the package is returned, we will ship your package using the updated address information.


How can I pay for my order?

MedicalWeb accepts all major credit cards, including Visa, MasterCard, and American Express. You can also pay via money order. Our ordering system is safe and secure. Please see our Privacy Policy for additional details.


Paying Via Money Order

If you would like to pay via money order, you can mail it to the address show below:

MedicalWeb.com (c/o - Secure Medical)
5801 South McClintock Dr.
Suite 107
Tempe, Arizona 85283

All money order should be made payable to Secure Medical. Be sure to place your order ID number and your phone number in the memo section.


What happens if I forget my password?

You can use the email address your provided to retrieve your password. If you know which email you used, locate the account login box on the website. Near the login field, you will see a message that says “Forgot Password.” After clicking on that link, you will need to enter your username or email address. If you enter the email address you provided when you created your account, we can send your password.

If you cannot remember which email address you used when you created your account, you will need to contact a member of our customer service team to regain access to your account. The customer service representative can reset your account and issue a temporary password.