Frequently Asked Questions We compiled this list of frequently asked questions to help you quickly and easily find information about our products, policies, and services. Here, you will find details about ordering, shipping, and paying for prescription medications at MedicalWeb. If you still can’t find the information you need, feel free to contact a member of our customer service team at 1-800-200-5202.
Ordering prescription medications at MedicalWeb is both safe and secure. We only work with licensed physicians and pharmacies to bring our customers authentic, FDA-approved prescription medications. Our organization complies with all the relevant state laws. In accordance with these laws, we’re able to offer our customers the following prescription medications: Viagra®, Levitra®, Cialis ®, and Propecia®.
Never order prescription medications from websites located in foreign countries. These medications are not manufactured to the quality standards set by the United States Food and Drug Administration. As such, there is no way to verify the ingredients or quality of these medications. You may see websites advertising very low prices that seem too good to be true. Foreign websites may even claim to be selling “generic” versions of FDA-approved medications. In most cases, these pills are simply ineffective. Your money is wasted and you’re left disappointed. In other cases, the ingredients could be harmful to your health. It’s always best to be cautious when your wellbeing is at stake. Furthermore, it’s illegal to consume counterfeit medications in the United States.
At MedicalWeb, customer privacy and security is important to us. A Secure Socket Layer (SSL) and best-in-class data encryption technology will protect all your personal details. We will not give your information to a third party unless we’re legally required to do so.
As a part of the growing trend of telemedicine, online consultations utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather they complete the online medical questionnaire and one of our contracted licensed physicians will review the results with you during a HIPPA compliant video and or audio consult where you will be notified if you qualify for a prescription. Upon approval, the doctor will submit the prescription to one of our VIPPS certified U.S. pharmacies for fulfillment and they ship your requested medication to you. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require an immediate physical exam.
If the prescription is approved, the physician will write it and send it to the pharmacy, where it will be filled by a state-licensed pharmacist and shipped to you via FedEx or the U.S. Postal Service. Your package will include a copy of your prescription, a receipt, as well as documentation with the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacy in the case you have any questions after you receive your medication.
FDA-approved medications are shipped with lot numbers. The lot number is included with every prescription shipped from MedicalWeb. Look for the lot number on the bottle or packaging included with your order. After you find the lot number, you can contact the manufacturer directly to confirm the manufacturing location, manufacturing date, and expiration date of your medication. If you prefer, you may also contact us at 1-800-200-5202 if you have questions for the prescribing physician.
Never order prescription medications from foreign websites that claim to sell “generic” versions of FDA- approved medications at very low prices. Many foreign countries have relaxed quality and manufacturing standards. Counterfeit pills may contain ineffective or harmful ingredients. For your safety, you should only order prescription medications from US-based websites. Furthermore, it’s important to understand that it’s illegal to consume counterfeit medications in the United States.
Our licensed pharmacies dispense medications in compliance with the Online Prescribing and Dispensing. Our customers can purchase Viagra (Sildenafil Citrate), Levitra (Vardenafil Hydrochlorid), Cialis (Tadalafil), and Propecia (Finasteride) in our online store. These medications are dispensed by USA licensed pharmacies.
1. Choose your medications.
a. View our homepage and select a medication from one of the categories.
b. Check pricing information by navigating to the “Product Pricing” link at the top-left corner of the homepage.
c. Select your medications and add them to your cart.
2. Create an Online Account
a. If you’re a new customer, insert your information in the provided spaces.
b. You will need to use a valid email address and create a password to access your account. A valid email address will allow us to send you order confirmations and special discount offers. We will not give your email address to any third parties.
c. Customers can use their online accounts to track their orders and edit their personal details.
3. Online Consult
a. Complete the online medical questionnaire and one of our contracted licensed physicians will review the results with you during a HIPPA compliant video and or audio consult where you will be notified if you qualify for a prescription for you to take the requested medication.
b. We never charge medical consultation fees or processing fees.
4. Reordering Your Medication
a. When it’s time to reorder your medication, log in to your account using the email address and password you provided. If you need assistance, you may contact a customer service representative at 1-800-200-5202. If you prefer, you can purchase your medication over the phone. Our customer service hours are Monday-Wednesday 6AM to 8PM, Thursday-Friday 6AM to 7PM, Saturday 7AM to 5PM, and Sunday 9AM to 4PM Mountain Standard Time.
5. Paying for Your Order
a. MedicalWeb accepts all major credit cards, including Visa, MasterCard, and American Express.
b. If you prefer, you may also pay with a money order.
Yes, you do need a valid prescription to place an order at MedicalWeb. Our customers can choose from the following options:
1. If you do not have an existing valid prescription, you can complete the online medical questionnaire and one of our contracted licensed physicians will review the results with you during a HIPPA compliant video and or audio consult where you will be notified if you qualify for a prescription
2. If you have an existing prescription, simply fill out our online medical questionnaire before scanning and emailing your prescription. You can also fax your prescription to 480-505-5727.
MedicalWeb uses ExpectID, which is an age and address verification service by IDology, to verify customer identities. This service utilizes a proprietary process to confirm age and address information via public records. ExpectID can access billions of public records in a single search. Your personal information will never be compromised during the verification process because ExpectID was specifically developed to verify your identity while preserving your privacy. Additionally, a customer service representative from MedicalWeb will contact you to confirm your online order. These precautions help us ensure the accuracy of your order and prevent fraud.
Any new Customer placing their first order will require one of our State Licensed Physicians to review your medical history and provide you with an Audio or Video consultation depending on your State of residence. If you are a returning Patient and have been reviewed and approved by one of our Physicians in the past 365 days, you will not need to have another Audio or Video call with our Physician. All new and returning customer whose last order is more than 365 days old require a HIPAA compliant Video and or Audio consultation with one of our State Licensed Physicians before any medications can be shipped to you. All original prescriptions are valid for a period of 365 days and a Patient may reorder multiple times during this period.
eVisit works on almost all devices. You can use your iphone, android phone, ipad, tablet or desktop with webcam (at least 1.3 megapixels) and microphone (most webcams already have microphone built in). Click here for the iPhone app or click here for the Android app (links open in new window) and be ready to have a video visit on your smartphone or tablet. Or if you prefer to have a visit from your computer (which has a webcam), log in to your account and see a physician in minutes. You can also schedule an eVisit for a later date.
No download required for desktop users. Click here to check your system for compatibility.
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States that require a HIPAA compliant Video Call with a State Licensed Physician: We currently have Licensed Physicians in the following States to provide a HIPAA compliant Video Call. HI, IL, ME, NM, NC and WA
States that require a HIPAA compliant Audio Call with a State Licensed Physician: We currently have Licensed Physicians in the following States to provide a HIPAA compliant Audio Call. AZ, CA, CT, FL, GA, IN, KS, KY, MI, MO, NJ, NY, ND, PA, SD, TN, TX, UT, VA and WI.
Secure Medical contracts with a VIPPS licensed USA pharmacy. All information about this pharmacy will be in your package at the time of receiving the package. If this information is missing from your package please call us immediately.
No, our U.S. licensed physicians and pharmacies never charge additional processing fees. MedicalWeb does not charge medical consultation fees, processing fees, or any other kind of fee. You only pay for the medications you ordered, plus shipping costs. You will never encounter any extra fees or hidden charges when ordering from MedicalWeb.
No, MedicalWeb does not require a membership fee. Anyone can order from our online store. We consider all customers to be valued members. Every customer can enjoy easy online ordering, free medical consultations, convenient reordering, and special discounts. When you place an order with MedicalWeb, you only have to pay for your medications and shipping charges. No extra fees will ever apply.
We know our customers want to receive their medications quickly. That’s why we make every effort to ship orders within 24 hours. In fact, if you place your order before 3PM Mountain Standard Time, it will typically ship the same day. It may take longer if the prescribing physician needs to collect more information about your medical history or current health status. Your order could also be delayed for other reasons, including incorrect address, missing apartment number, or wrong zip code. There are a variety of factors that could delay the processing and shipment of your order. We strive to offer our customers same day service, but we can’t always guarantee it.
In some cases, orders placed before 3PM Mountain Standard Time can be delivered the next day. To expedite the process, please contact a member of our customer service team after placing your order so that we can verify your information.
When placing your order, you can choose overnight shipping, 2-day shipping, or priority shipping. Priority shipping usually takes 3-5 business days. The delivery date is calculated based on when the carrier receives the package – not when we receive your order. When choosing a delivery method, remember that carriers do not pick up packages on Sundays or holidays because it will affect your delivery date.
No, not at this time.
Yes, you can pick up your package at any FedEx shipping location. You may need to use this option if you are not available to sign for your package at your home or place of business. You can travel to your nearest FedEx shipping location to receive your package. A member of our customer support team can help you find a FedEx shipping facility near you. You can also visit the FedEx website at www.FedEx.com and search for a convenient location using your zip code. You will need to find a “Hold-At” facility or choose a FedEx Office location. In most cases, FedEx will keep your package at the facility for up to one week.
Yes, we require an adult signature for every delivery. An adult must be available to receive the package when it is delivered.
At MedicalWeb, we value customer privacy. We will ship your order in a discreet package that does not identify its contents. The exterior of the package will only show the sender and recipient.
If your order has not shipped you may call us at 1-800-200-5202 to cancel your order. Unfortunately, we cannot cancel your order once it has left our facility.
We will provide you with a tracking number when your order ships. After receiving your tracking number, you can go to the FedEx or USPS website to track your package. If you need assistance, please contact a member of our customer service team at 1-800-200-5202. You can also receive assistance on the FedEx website.
If your order shipped via USPS, the carrier will leave a notice on your door or in your mailbox. The notice will contain instructions about picking up your package. The USPS will hold your package at the facility for up to 2 weeks. If you need help locating your item, you can contact the USPS at 1-800-275-8777.
If your order shipped via FedEx, your carrier will try to deliver your package up to 3 times. After the third attempt, you can pick your package up at a FedEx shipping location. FedEx will hold your package at the facility for up to one week. If you need help locating your item, you can contact FedEx at 1-800-463-3339.
We cannot accept returns unless the pharmacy made a mistake when dispensing your medication. If you received the item you ordered, we cannot accept returns or issue a refund. If you have questions about our return policy, please contact a customer service representative at 1-800-200-5202.
Yes, if your order shipped via FedEx, you can change the address after the order has shipped. However, you should be aware that there is a $10 re-route fee. If your order shipped via USPS, we cannot re-route your package. When the package is returned, we will ship your package using the updated address information.
If you would like to pay via money order, you can mail it to the address show below:
MedicalWeb.com (c/o - Secure Medical)
5801 South McClintock Dr.
Tempe, Arizona 85283
All money order should be made payable to Secure Medical. Be sure to place your order ID number and your phone number in the memo section.
You can use the email address your provided to retrieve your password. If you know which email you used, locate the account login box on the website. Near the login field, you will see a message that says “Forgot Password.” After clicking on that link, you will need to enter your username or email address. If you enter the email address you provided when you created your account, we can send your password.
If you cannot remember which email address you used when you created your account, you will need to contact a member of our customer service team to regain access to your account. The customer service representative can reset your account and issue a temporary password.