Security and Privacy

MedicalWeb.com understands the importance of patient confidentiality and is committed to the protection of your personal information.

All personal and medical information you provide during an Ask the Doctor session is protected and secured. We have invested heavily in a closed loop communication process between you and your physician.

Only licensed clinical staff has access to your data during your encounter and only over our secure encrypted connection. All information given via the physician consult form or in a conversation with any of our employees is held in complete confidence.

Our employees adhere to the strict standards for patient confidentiality set by the American Medical Association and the Health on the Net Foundation. We will not release any personally identifying information to anyone unless mandated by federal or state laws. Aggregate statistical summaries may be released to third parties, but these statistics will contain no personally identifiable information.

In addition to keeping your health information secure and confidential, we also take several steps to insure that your credit card information is handled properly to avoid identity theft or fraudulent use of your credit card. Our Secure Sockets Layer (SSL) software is provided by VeriSign, and is the industry standard and among the best software available today for secure online commerce transactions.

To provide you with an additional layer of security, all credit card numbers we receive are stored on a computer that is not connected to the Internet. When you type or call in your credit card information, the complete credit card number is transferred to this secure computer across a proprietary, one-way interface. This computer is not accessible by network or modem, and the number is not stored anywhere else.

Frequently Asked Questions

Learn more about our company