How secure
and confidential are my questions
and answers?
All of our patient to physician
interactions occur over our
secure server, utilizing Secure
Socket Layer encryption technology.
We also implement the latest
in firewall technology. We
alert patients to the availability
of their answer through a
discreet email that simply
asks them to check our site
for updated information.
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Can I
speak with a live person regarding
my inquiries?
Yes, Medical Web patient
services representatives may
be reached during business
hours: 9:00am to 6:00pm Monday
through Friday, eastern time.
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When do
you bill my credit card?
Once your question is answered,
your card will be billed for
the service.
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What if
I am not satisfied with the
response?
Medical Web makes every effort
to ensure that your questions
are answered clearly and thoroughly.
If dissatisfied, please e-mail
or call and we will make every
effort to satisfy your request.
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How does
the follow up question work?
Once you read your answer
to your question from your
doctor, you will have the
ability to enter an additional
question and submit it to
your doctor.
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Does insurance
pay for this service?
Insurance companies currently
do not pay physicians directly
for this service. Many plans
now offer self- directed funding
where you have the choice
on where you spend your healthcare
dollars.
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How am
I notified that my answer
is ready?
You will receive an e-mail
from Medical Web indicating
that you have some updated
information from your doctor.
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How much
does your service cost?
Our charge for a question
and answer from our board
certified physicians as well
as a follow up question
and
answer is $19.95.
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What
are the qualifications of
your physicians?
Our physicians are board
certified and licensed to
practice medicine in the United
States. Board certification
indicates that each physician
has passed the requirements
necessary to be board certified
within their particular specialty.
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What
other services do you offer?
We currently offer mail order
prescription fulfillment,
lab testing with results interpretation
by physicians and symptom
assessment services. Please
call or e-mail for more information
on these services.
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How long
have you been in business?
Medical Web has been involved
in online health care related
services since 1996.
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What
are your hours of business?
Questions may be submitted
for answers within 24 hours
7 days a week, 24 hours a
day.
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Can I
purchase an Ask the Doctor
question for someone else?
Yes, but you will need to
submit the question at the
time of purchase. To arrange
payment in advance for a future
question, please call or e-mail
our patient services department.
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How much
detail should I include as
part of my question?
Be a specific and detailed
as possible. This will enable
our physicians to give you
a more thorough and comprehensive
answer.
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Does
this replace having a local
doctor?
No, you will continue to
need the services of your
local doctor. We provide reliable
and personalized medical information
only based on your question.
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